One day I went to the department store
Costco and buy a TV, Smart TV, something cheap for a very recognized brand. The
point is, take her home and started assembling television and soon we realized
we needed a screw, so we arming thinking that everything would be fine.
Suddenly when lifting the television and accommodate their assigned place was
not properly in place and the problem was that screw missing so suddenly we
decided to go to complain to the store. The moment we arrived we were heeded
that was what happened with the product we had acquired, commented that an
important piece was missing but still wanted to continue with the assembly of
the product. You send for the engineer in five minutes I came to the counter
where the complaint department is the engineer brought his tools with him, but
before he arrived they asked us if we wanted the fix the problem or want a new
television and not annoy the engineer, so we opted for the engineer to come fix
the damage that had the TV. The engineer took only 10 minutes to dismantle
everything wrong we had done, put the missing piece and reassemble everything
and ready TV was running like new as if nothing had happened. The best thing I
liked was that you take into account, listen to what happened with the product
and give you option for you as a client with membership decide not to move to
the competition and follow them over time.
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